Returns & Exchanges

At CHUWI Global Store, we stand behind the quality of our laptops and tablets by offering a 30-day return window for products that do not meet your expectations. We aim to ensure a seamless experience for every tech enthusiast within our global community.

Return Process

• 1.
  Initiate Return Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return to receive your Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Ensure the device is in its original condition, including the box, chargers, manuals, and any promotional accessories that were included in the initial shipment.

• 3.
  Ship to Service Center

  Clearly mark the RMA number on the outer packaging and ship the item to the designated CHUWI logistics hub provided by our customer service team.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, your refund or replacement will be processed within 5-7 business days.